Shipping Policy
Our Preferred Shipping Methods
UPS
- Next-Day Air, 2nd-day air, and 3rd day is a guaranteed service.
- UPS ground is an ESTIMATE only. UPS legally has 10 days to get the package delivered. Our obligation is to ship packages in a timely basis. We do not provide the shipping service.
- UPS ships only on business days. Monday-Friday. An order that comes in after 1 PM EST will ship the next business day. If on a Friday for instance after 1 PM EST, it will ship on Monday.
- UPS Saturday delivery is possible, but you must call for that service.
USPS
USPS (Post Office)
- Priority Express mail is a guaranteed service. Some addresses are 2 days even with Express. We do not control this, it is up to the post office.
- Priority mail is an ESTIMATE only. They have 10 days to get package to you.
- Free ship is First class mail which provides a track number. 3-10 days for delivery.
All packages are considered lost after ten days from drop off.
Supply Physical Therapy reserves the right to upgrade the shipping service as long as the shipping speed is equal to or greater than the service buyer selects.
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Orders will be shipped within 1 business day after order confirmation (Monday through Friday). Shipping cut off time is 1:00 PM EST (see below). Priority is given to cold therapy coolers and orders that designate next day shipping.
If the customer places an order and inputs an incorrect address, it is the responsibility of the customer to cover any additional shipping costs.
At SupplyPT.com, we strive for timely and competent logistics with shipping. Our commitment to you is that we will ship out your product in a timely manner.
Shipping Cutoff Time
If ordered by 1:00 PM EST, your order will ship that day unless an unforeseen "out of stock" event occurs. If this is the case, you will receive a call or email within 3 hours of placing the order.
However, we do our best to fill all orders until the last pickup times of the day!
We fulfill our orders faster than any competitor out there! Many of our customers get their shipment tracking codes within a few hours of ordering.
WEEKENDS & AFTER 1:00PM EST ORDERS
If you place your order on the weekends or after 1:00 PM EST, your order will be shipped the next business day. Example: If you order on a Friday at 4:35 PM EST, then your package will go out on Monday.
If you have any questions, please call us at the below number. If you need anything urgently, please call and we can let you know if we can get it out the same day or not.
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**UPS IMPORTANT UPDATE:
Suspension of Service Guarantee
Effective March 26, 2020, we suspended the UPS Service Guarantee for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020.
Effective April 5, 2021 the UPS Service Guarantee was reinstated only for UPS Next Day Air services (UPS Next Day Air® Early, UPS Next Day Air® and UPS Next Day Air Saver®) and UPS Worldwide Express services (UPS Worldwide Express NA1®, UPS Worldwide Express Plus®, UPS Worldwide Express®, UPS Worldwide Express Saver®, UPS Worldwide Saver, UPS Worldwide Express Freight® Midday and UPS Worldwide Express Freight®). Note: Until further notice, the guaranteed delivery time for UPS Next Day Air Saver® deliveries has been extended to end-of-day (11:59 p.m. on the guaranteed day of delivery). The Service Guarantee remains suspended for all other UPS shipments from any origin to any destination.
Effective May 10, 2021, the UPS Service Guarantee will be reinstated for International Domestic services (Domestic Express Plus, Domestic Express, Domestic Midday, and Domestic Express Saver) and Transborder Express services (Transborder Express, Transborder Express Plus, Transborder Express Saver) for select countries outside of the U.S.
The Service Guarantee remains suspended for all other UPS shipments not specified in the above sections, from any origin to any destination.
As the effects of the Coronavirus impact our infrastructure, we will continue to seek guidance from local, state, and national government entities to ensure that we fully align with their regulations. We are committed to continue operating globally except where constrained by government restrictions.
Changes to Commitment Times
Delivery times for UPS Next Day Air Saver® and UPS 2nd Day Air A.M.® services scheduled for delivery on or after March 30, 2020 will be extended to end-of-day (11:59 p.m. on the guaranteed day of delivery) until further notice.