Return & Exchange Policy:

Most orders made by mistake (i.e. a left instead of a right) are eligible for an exchange if the incorrect size or item was ordered. Please do not open the bag.

All items must be in NEW condition to be exchanged (they cannot be used). Please contact us for an exchange. 

There Is A 20% Restocking Fee On All Returns

Before shipping any product back, you must first obtain an authorization number via email at the following address: CS@SupplyPT.com Don't worry, it will not be difficult.

If you have additional questions please contact customer support by phone during normal business hours.

Cancellation by the customer:

If you need to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will cancel your order and issue a full refund minus a 3.5% cancellation fee. If your order has already been shipped, you may return the product(s) for a refund (see our Return Policy for more information).

Return Policy:

Returns can be accepted if returned within a 14-day window after delivery and are in new condition in their original packaging with instructions. Shipping fees will apply. 

Before shipping any product back, you must first obtain an authorization number via email at the following address: CS@SupplyPT.com

If the sender wishes to ship the item back to supply-dme.com, please affix the authorization number to the box or shipping label. supply-dme.com will not be responsible for lost return packages. Please provide tracking numbers via email if the sender is shipping back. 

Do not refuse the delivery of your order. Refunds will not be issued for refused shipments.

In order to ensure that the return and refund are processed correctly, each return must have an RA# written on the packing slip inside the box. Do not write RA#s on the product boxes. If an RA# is written in such a manner that the packaging of the item is defaced, a refund will not be issued.

Without an RA#, we regret that we cannot issue you a full refund. So please obtain an RA# in advance.

The below items are not eligible for return or exchange:

• Cold Therapy Units and/or Pads 
• TENS units
• HyperIce products
• Any open or un-sealed items. Please verify your order before opening the bags. 

The above products are available for warranty only replacement. If you have a question about the return eligibility of a particular product please contact customer service.

We reserve the right to limit multiple requests for warranty replacement on products that are deemed damaged by customer misuse, abuse or failure to properly maintain the equipment to manufacturers specifications.